Write your concerns in the description box, then select Continue.Go to the Help icon and select QuickBooks Desktop Help.Since you're still getting the same result after performing the steps provided by our articles, I recommend reaching out to our customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior. Thanks for performing the steps provided above and sharing additional troubleshooting steps to fix the issue, axe emoji indicates that the account is connected to Online Banking.